Refunds
Our Guarantee to You
Our Guarantee of Satisfaction is unconditional; we want you to be 100% satisfied. If you find that Common Union product is not to your expectations, you can return your order for a refund within 30 days of receipt.
If you receive a damaged or defective product, please email us at: commonunionshop@gmail.com to request a return authorization.
Return Policy
You may also refer to your packing slip for detailed instructions on making your return. If the packing slip is unavailable, please include a note or letter containing the following information:
•Your name, address, and email address
•Your name, address, and email address
•Your daytime phone number, in case we have questions
•A list of product(s) and why you are returning the product(s) (for example: wrong size, wrong product, didn't like color, damaged in transit, etc.)
Returns Address
Please ship your return package prepaid to the address below within 45 days of receipt. All return packages must be shipped using a service that tracks packages, such as FedEx, UPS, or USPS (ask for services that have tracking options). We cannot assume responsibility for misdirected or lost shipments.
Common Union USA
3010 LBJ Freeway, Suite 1200
Dallas, Texas 75234
Please allow a minimum of 14 days for us to receive and process your return. All returns will be credited to the original form of payment. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an email notification when we have finished processing your return.
NOTE: We apologize, but we do not credit shipping costs for returned orders.
We are not able to replace products damaged by normal wear and tear or that have exceeded the reasonable life of the product.
Product Concerns
Products purchased on Common Union.com have a 100% satisfaction guarantee. If you purchased an item on that you believe is defective, please refer to our Return Policy for information about returning your order.